Services / Custom Software
When off-the-shelf tools don't fit, teams fill the gaps with spreadsheets, copy-and-paste, and workarounds only one person understands. We build the internal tools, customer portals, and integrations that close those gaps, and maintain them for as long as you need.
Sound familiar?
The same order is typed into three systems by hand.
Each detail is entered once and shows up everywhere it's needed.
A critical spreadsheet or old database only one person understands.
The rules live in documented software that anyone on the team can use.
Customers call your office to ask where their job stands.
Customers check status, documents, and invoices in their own portal.
Your tools don't talk to each other, and no one notices until the numbers don't match.
Your systems stay in sync, and a failed sync alerts the person responsible.
A system no vendor wants to touch anymore.
It's replaced step by step, with its data and business rules carried over.
Each one starts from how your team actually works. The screens are example designs for three fictional companies — an HVAC contractor, an electrical distributor, and an equipment rental company — not client projects.
Scheduling boards, job tracking, approvals, and inventory — the screens your team works in all day, shaped around how you actually run the work, not around a template. The example is a dispatch board that shows each technician's day, their certifications, and the jobs still waiting to be assigned.
Customers see their open work orders, documents, and invoices, approve quotes, and request service without calling your office. It works on a phone as well as on a desktop, and every customer sees only their own records.
We connect the systems you already run — accounting, CRM, scheduling, and your suppliers' portals — so data is entered once. Every sync is logged. When one fails, it's retried, and if it still fails, the person responsible gets an alert that says what went wrong in plain language.
When a system is too old to maintain, we replace it step by step. The data and business rules it holds move over, and the screens are redesigned around today's work. The example shows the same form before and after.
Before
After
Our engineering standards
Reliable, accessible, and private by design — on every project, those three standards come down to a handful of concrete practices.
Automated tests, simple deployments, and monitoring — so systems run without constant attention.
Clear, fast interfaces that work for everyone, including people using assistive technology.
We collect only the data a system needs and make clear how it's handled.
Code, deployment, and operations are documented as we build. That documentation is what makes a clean handover possible — to your team or to any other vendor.
Already have a system?
Many projects start with software that's already running — built in-house, by another vendor, or years ago by someone who has since left. We take it over, extend it, or replace it, after a technical review that tells you honestly what's worth keeping.
Technical review: What's worth keeping
Three commitments that apply to every engagement, whatever its size.
The custom code, documentation, and intellectual property we create for you are yours. Open-source components stay under their original licenses.
No account managers, no hand-offs. You talk directly to the people who design and build your system.
Every project ends with documented code, deployment, and operations — so your team, or any other vendor, can take it from there.
What happens next
The same four steps, whether we start with one tool or take over an existing system.
You tell us where the workaround is and what it costs your team. We tell you honestly whether custom software is the right answer, or whether a standard tool will do.
We look at the process and any systems involved. You get a written proposal with what we'd build first, the milestones, and the cost, before any work starts.
Your team sees working software early and at every milestone, so the people who will use it every day help shape it.
Project-based. A fixed scope, clear milestones, and a documented handover.
Retained engineering. An ongoing engineering partner for systems that keep evolving after launch.
Your process is part of what sets you apart, and the workarounds your current tools force on you cost your team real time every week.
A standard tool already does the job. Buying it will usually serve you better than building, and we'll tell you so.
Yes. We connect to the systems you already use, and we take over or extend software built by other vendors. Each starts with a technical review that tells you what's worth keeping and where an existing system limits what's possible.
You do. The custom code, documentation, and intellectual property we create for you are yours. Open-source components stay under their original licenses.
Each project is priced on its own scope, so there's no standard rate card. After a first conversation and a look at your process, you get a written proposal with the scope, milestones, and cost, before any work starts.
Usually TypeScript, React, and Node.js, with Python where it fits the task and PostgreSQL for data. We choose widely used, well-documented technology, so another team can maintain the system after us.
We continue as your engineering partner on a retainer — maintenance, updates, and new features — or hand over with full documentation. Your choice.
Yes. Many projects start with one tool or one integration that removes the workaround your team feels most. The next part follows once the first one is in daily use.